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No idea what the point of this is, but it's certainly reducing these people to tears.
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From the research I did, supposedly you called it and heard a sob story which made you cry.
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When I was younger they had a Turkish Delight advert that featured a young woman crying a single tear. Used to love it when it came on.
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Oh my God, was this a 900-number for dacryphiliacs?? Seems way ahead of its time.
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I think it was more to make you cry rather than to hear someone else cry. Either way, it creeps me out!